Privacy policy

Who we are

Lisario Systems Ltd ("we", "our", "us"), trading as Buildlab FPV, is the data controller responsible for your personal data. We are registered in England and Wales, Company Number 16691071, with registered office at 128 City Road, London, United Kingdom, EC1V 2NX.

For all privacy-related enquiries, contact us at info@lisario-systems.ch.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or place an order. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data we collect

We collect and process the following categories of personal data:

Information you provide directly

·         Identity data: first name, last name.

·         Contact data: delivery address, billing address, email address, telephone number.

·         Transaction data: details of products you have purchased, order history, and payment confirmation (we do not store full payment card details — these are processed by our payment providers).

·         Communication data: emails, support tickets, and any correspondence with us.

Information collected automatically

·         Technical data: IP address, browser type and version, time zone, operating system, device information.

·         Usage data: information about how you use our website, including pages viewed, time spent, click paths, and referring sources.

·         Cookies and similar technologies: see our Cookie Policy section below.

How we use your data and legal bases

We process your personal data under the following legal bases:

·         Performance of a contract: to process your orders, deliver products, and provide customer support.

·         Legal obligation: to comply with UK tax law, consumer protection law, anti-fraud requirements, and accounting obligations.

·         Legitimate interests: to operate and improve our website, prevent fraud, secure our systems, and analyse customer behaviour for service improvement.

·         Consent: for marketing communications, optional analytics cookies, and personalised advertising — you can withdraw consent at any time.

Data sharing — who we share data with

We share your personal data only with carefully selected service providers who help us operate our business. These include:

·         Shopify Inc.: our e-commerce platform provider, which processes orders and payment data.

·         Payment processors: Shopify Payments, PayPal, and similar providers for transaction processing.

·         Shipping carriers: Royal Mail, DPD, Parcelforce, and others to deliver your orders.

·         Dropshipping suppliers: trusted manufacturers and distributors in the UK and EU who fulfil orders on our behalf. They receive only the minimum data necessary (name, shipping address, order details).

·         Email service providers: for transactional emails (order confirmations, shipping updates) and optional marketing emails.

·         Analytics providers: such as Google Analytics, only with your consent via the cookie banner.

We do not sell or rent your personal data to third parties. We only share data when required by law (e.g. court orders, tax authorities).

International transfers

Some of our service providers are based outside the United Kingdom. When we transfer your data outside the UK, we ensure adequate protection through one of the following safeguards: UK adequacy regulations, the UK International Data Transfer Agreement (IDTA), or Standard Contractual Clauses approved by the ICO.

How long we keep your data

We retain personal data only as long as necessary:

·         Order and transaction data: 7 years (UK tax and accounting requirements).

·         Customer account data: until you request deletion or close your account.

·         Marketing consent records: until you withdraw consent.

·         Website analytics data: typically 14 to 26 months, depending on provider settings.

·         Support correspondence: 3 years after the last interaction.

Your rights under UK GDPR

You have the following rights regarding your personal data:

·         Right of access: request a copy of the personal data we hold about you.

·         Right to rectification: ask us to correct inaccurate or incomplete data.

·         Right to erasure: request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.

·         Right to restrict processing: limit how we use your data in certain situations.

·         Right to data portability: receive your data in a structured, commonly-used format.

·         Right to object: object to processing based on legitimate interests or for direct marketing.

·         Right to withdraw consent: at any time, where consent is the legal basis.

·         Right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at info@lisario-systems.ch. We will respond within one month.

Cookies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device. We use:

·         Strictly necessary cookies: for site functionality, shopping cart, and checkout. These cannot be disabled.

·         Analytics cookies: to understand how visitors use our site. Only set with your consent.

·         Marketing cookies: for personalised advertising. Only set with your consent.

You can manage your cookie preferences via the cookie banner that appears on your first visit, or via your browser settings.

Security

We take the security of your personal data seriously. Our website uses HTTPS encryption (TLS), and our payment processing partners are PCI-DSS compliant. Access to personal data is restricted to authorised personnel only.

Children's data

Our website and products are not directed at children under 16. We do not knowingly collect data from minors. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified by email (where we have your address) or via a prominent notice on our website. The "Last updated" date at the top indicates the most recent revision.

Contact and complaints

For any privacy-related question, request, or complaint, contact us at info@lisario-systems.ch.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office: ico.org.uk — 0303 123 1113.